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Chapter 14: Customer Satisfaction, Loyalty, and Empowerment

14.1 Customer Communities
14.2 Loyalty Management
14.3 Customer Satisfaction
14.4 Ethics, Laws, and Customer Empowerment
14.5 Discussion Questions and Activities

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Chapter 14: Customer Satisfaction, Loyalty, and Empowerment by [Author removed at request of original publisher] is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.

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