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Chapter 3: Understanding Your Audience

3.7 Additional Resources

Explore the Web site of the National Association for Self-Esteem. http://www.self-esteem-nase.org

Philosophe.com offers a collection of articles about understanding your audience when you design a Web site. http://philosophe.com/understanding_users

Read more about active listening on this MindTools page. http://www.mindtools.com/CommSkll/ActiveListening.htm

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