Acknowledgments

• Chapter 1 Effective Business Communication
• Chapter 2 Understanding Your Audience
• Chapter 3 Effective Business Writing
• Chapter 4 Writing Preparation
• Chapter 5 Business Writing in Action
• Chapter 6 Writing
• Chapter 7 The Writing Process: How Do I Begin?
• Chapter 8 Writing Essays: From Start to Finish
• Chapter 9 Revising and Presenting Your Writing
• Chapter 10 APA and MLA Documentation and Formatting
• Chapter 11 Writing Basics: What Makes a Good Sentence?
• Chapter 12 Punctuation
• Chapter 13 Working with Words: Which Word is Right?
• Chapter 14 Help for English Language Learners
• Chapter 15 Writing Paragraphs:Separating Ideas and Shaping Content
• Chapter 16 Refining Your Writing: How Do I Improve My Writing Technique?

Business Communication for Success (Open Textbook Library) // CC BY-NC-SA

• Chapter 1 Effective Business Communication
• Chapter 2 Delivering Your Message
• Chapter 3 Understanding Your Audience
• Chapter 4 Effective Business Writing
• Chapter 5 Writing Preparation
• Chapter 6 Writing
• Chapter 7 Revising and Presenting Your Writing
• Chapter 8 Feedback in the Writing Process
• Chapter 9 Business Writing in Action
• Chapter 10 Developing Business Presentations
• Chapter 11 Nonverbal Delivery
• Chapter 12 Organization and Outlines
• Chapter 13 Presentations to Inform
• Chapter 14 Presentations to Persuade
• Chapter 15 Business Presentations in Action
• Chapter 16 Intrapersonal and Interpersonal Business Communication
• Chapter 17 Negative News and Crisis Communication
• Chapter 18 Intercultural and International Business Communication
• Chapter 19 Group Communication, Teamwork, and Leadership

Chapters and sections were borrowed and adapted from the above existing OER textbooks on business communication. Without these foundational texts, a lot more work would have been required to complete this project. Mahalo (thank you) to those who shared before us.