This Open Educational Resource textbook has been adapted from:
Business Writing (Lumen Learning) // CC BY-NC-SA 3.0

  • Chapter 1 Effective Business Communication
  • Chapter 2 Understanding Your Audience
  • Chapter 3 Effective Business Writing
  • Chapter 4 Writing Preparation
  • Chapter 5 Business Writing in Action
  • Chapter 6 Writing
  • Chapter 7 The Writing Process: How Do I Begin?
  • Chapter 8 Writing Essays: From Start to Finish
  • Chapter 9 Revising and Presenting Your Writing
  • Chapter 10 APA and MLA Documentation and Formatting
  • Chapter 11 Writing Basics: What Makes a Good Sentence?
  • Chapter 12 Punctuation
  • Chapter 13 Working with Words: Which Word is Right?
  • Chapter 14 Help for English Language Learners
  • Chapter 15 Writing Paragraphs:Separating Ideas and Shaping Content
  • Chapter 16 Refining Your Writing: How Do I Improve My Writing Technique?

Business Communication for Success (Open Textbook Library) // CC BY-NC-SA

  • Chapter 1 Effective Business Communication
  • Chapter 2 Delivering Your Message
  • Chapter 3 Understanding Your Audience
  • Chapter 4 Effective Business Writing
  • Chapter 5 Writing Preparation
  • Chapter 6 Writing
  • Chapter 7 Revising and Presenting Your Writing
  • Chapter 8 Feedback in the Writing Process
  • Chapter 9 Business Writing in Action
  • Chapter 10 Developing Business Presentations
  • Chapter 11 Nonverbal Delivery
  • Chapter 12 Organization and Outlines
  • Chapter 13 Presentations to Inform
  • Chapter 14 Presentations to Persuade
  • Chapter 15 Business Presentations in Action
  • Chapter 16 Intrapersonal and Interpersonal Business Communication
  • Chapter 17 Negative News and Crisis Communication
  • Chapter 18 Intercultural and International Business Communication
  • Chapter 19 Group Communication, Teamwork, and Leadership

Chapters and sections were borrowed and adapted from the above existing OER textbooks on business communication. Without these foundational texts, a lot more work would have been required to complete this project. Mahalo (thank you) to those who shared before us.

Special Thanks to

  • Billy Meinke – University of Hawai’i at Mānoa, OER Technologist
  • Leeward OER Committee
  • Leeward Educational Media Center

Open Educational Resources

This text is provided to you as an Open Educational Resource (OER), which you access online. It is designed to give you a comprehensive introduction to business writing at no cost.  It contains both written and graphic text material, intra-text links to other internal material which may aid in understanding topics and concepts, intra-text links to the appendices and glossary for tables and definitions of words, and extra-text links to videos and web material that clarifies and augments topics and concepts.


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    Business Writing for Success Copyright © 2015 by University of Minnesota is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.

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